Delivery Director (Remote Position)

· Remote, California
Employment Type Full-Time
Compensation $83,200 - $93,600/year , based on experience

Role (Overview of the Position)

  • Do you love designing curriculum for online courses? We’re looking for a rock star Director to lead our Product Delivery Department! The goal of this role is to help ensure flawless design, delivery, and optimization of our paid content, so our students get amazing results from our online learning programs.

Results (Expected Accomplishments)

  • Design and optimize student curriculum

  • Optimize student onboarding

  • Increase course completion rates

  • Decrease membership churn

  • Increase coaching call attendance

  • Ensure flawless execution of product deliverables

  • Support students in our Facebook Groups

  • Exceed student success KPI’s

Responsibilities (Tasks associated with the Role) 

  • Analyze and optimize KPI data daily

  • Develop future curriculum for webinars, online courses, and live events

  • Manage and optimize two core online learning products: Community Influencer™ Academy (a course) and Community Influencer™ Academy Plus (a membership)

  • Increase completion rates for our course and reduce churn in our memberships

  • Plan, execute, attend, and optimize our live events

  • Oversee our Product Team

  • Oversee Coaching Team

  • Ensure that our coaches and students have a strong mindset so they can win in our programs, their professional careers, and their personal lives

  • Optimize the moderation of live coaching calls for our two core online learning products to keep the calls on track, ensure company compliance, and maintain a healthy mindset (for both students and coaches)

  • Optimize courses in Kajabi

  • Optimize emails in Active Campaign

  • Collaborate closely with graphic designers and copywriters to optimize learning portal

  • Track, analyze, and optimize student onboarding experience

  • Oversee all paid Facebook Groups

  • Gain a strong understanding of what students need and why they get stuck

  • Create content for live event materials, letters, booklets, videos, social media, etc.

  • Create solutions and new ideas for issues and broken processes based on customer feedback

  • Help recruit and training new coaches

  • Stay up-to-date on industry news that affects our training programs

  • Oversee the gathering of testimonials and feedback submitted to the support portal

  • Develop and enforce guidelines and policies, both internally and externally

  • Support coaches on live streams

  • Identify and resolve any change in sentiment, content suggestions, or customer feedback

  • Oversee the communication with the Support Team when Members have account issues or technical issues

Requirements (Expected Proficiencies)

  • You have experience managing a department

  • You have experience designing online courses

  • You’re extremely tech-savvy

  • You have experience optimizing online courses, coaching programs, or products

  • You’re experienced in social media marketing and Facebook Group Management

  • You have experience planning and leading community initiatives

  • You have a proven track record of managing all aspects of a successful product throughout its lifecycle

  • You have experience leading remote teams in a startup or tech environment

  • You are familiar with Kajabi, Samcart, Active Campaign, Asana, Process St., and all other tech tools

  • You’re creative, design-focused, and stay on-brand

  • You love analyzing numbers

  • You love people and truly care about their success

  • You are extremely organized, delight in the details, and you don’t let little things slip through the cracks

  • You make it your mission to find ways to make other people happy

  • You are comfortable working in a fast-paced and high-intensity environment

  • Your personal and professional relationships are incredibly important to you and you find great value in staying connected

  • You would never utter the words “That’s not my job” – instead you always jump in to help, no matter what

  • You welcome the opportunity to work on your own, but can easily switch gears to work inside a team

  • You love any and all opportunities to over-deliver on your commitments

  • Your past employers would call you a natural go-getter. If you can do better work, you will always rise to the challenge

  • You are inherently compassionate and believe that most people are doing the very best they can

  • You jump at the chance to grow, both professionally and personally

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Compensation
$83,200 - $93,600/year , based on experience

Community Influencer Team Perks

Our small team is full of talented and motivated rockstars who love logging in for work. But these perks help a little too...

  • 6 Weeks Paid Time Off

  • 8 Paid, Company Observed US Holidays

  • Never work on your birthday!!!

  • Amazing Health Insurance 

  • Work From Wherever

  • Alternate Work Schedule

  • Pre-approved education allowance

  • Performance Bonuses 

  • Team events at amazing locations

We will be considering candidates for this Contract to hire opportunity who live in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Mississippi, Missouri, New Mexico, North Dakota, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Vermont, Wyoming.


If you want to step into a role with a ton of potential, like to dig in and get stuff done and have an entrepreneurial spirit, this is the role for you! We’re so excited for you and wish you the best of luck!

 

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  • Location
    Remote, California
  • Employment Type
    Full-Time
  • Compensation
    $83,200 - $93,600/year , based on experience