Community Manager (Remote Position)

· Remote, California
Employment Type Full-Time
Minimum Experience Experienced
Compensation $20-$25 per hour based on experience

Role (Overview of the Position)

  • Are you a natural cheerleader who loves promoting products and positively engaging with people on social media? We’re looking for a rock star Community Manager! The goal of this role is to two-fold: 1) Support followers and fans in our free marketing channels so they get excited to purchase their first online course from us, and 2) Support current students in our paid Facebook Groups, so they can’t wait to buy more of our products in the future.

Results (Expected Accomplishments)

 

  • Provide top-notch support for our free subscribers and paid students

  • Promote our products so free subscribers buy their first product

  • Promote our products so paid students buy more courses

  • Increase brand loyalty and advocacy

  • Help increase customer service satisfaction, revenue, retention, and resale

  • Help decrease refund rates, credit card declines, and customer service tickets

  • Support the Customer Service Team

  • Support the Online Marketing Team 

  • Support the Product Launch Team 

  • Support the Product Delivery Team

  • Exceed all Customer Service Team KPI’s

Responsibilities (Tasks associated with the Role) 

  • Manage all paid Facebook Groups

  • Manage all free Facebook Groups

  • Manage all social media comments, ad comments, and direct messages in AgoraPulse

  • Reply to emails and live chat messages in Helpscout, when needed

  • Promote our frontend products

  • Promote our backend products

  • Conduct contests, promotions, and incentives to boost affiliate sales with direction from our Marketing Manager

  • Manage Referral Partners and train them to promote our products 

  • Create videos (both on-camera and screen-shares) to help support our community

  • Assist in the implementation of customer service guidelines and policies

  • Assist in the creation of solutions and implementation of new ideas for issues and broken processes based on customer feedback

  • Stay up-to-date with changes in our internal processes, sales funnels, marketing copy, and other company news to anticipate problems and keep support on brand.

  • Help identify and track relevant metrics related to quality control, customer satisfaction, refunds, and more

  • Report any change in student sentiment, content suggestions, or customer feedback to the proper team member

  • Issue refunds, update member accounts and handle all payment and login account issues that a member may experience while using our digital products, when needed

  • Assist in the conducting of routine audits to ensure that only paying students have access to our programs and groups

 Requirements (Expected Proficiencies)

  • You love marketing, sales, and promotions

  • You have experience being on a customer service team or managing an online community

  • You have experience being on a remote team in a startup or tech environment

  • You have experience supporting online courses, coaching programs, or products

  • You love people and truly care about their success

  • You are extremely organized, delight in the details, and you don’t let little things slip through the cracks

  • You’re extremely tech-savvy

  • You’re an effective communicator, especially in writing

  • Your grammar and writing skills are top-notch

  • You make it your mission to find ways to make other people happy

  • You are comfortable working in a fast-paced and high-intensity environment

  • Your personal and professional relationships are incredibly important to you and you find great value in staying connected

  • You’re familiar with social media marketing and Facebook Group Management

  • You are familiar with Kajabi, Samcart, Active Campaign, Asana, Process St., Helpscout, AgoraPulse, and many other tech tools

  • You’re creative, design-focused, and stay on-brand

  • You would never utter the words “That’s not my job” – instead you always jump in to help, no matter what

  • You welcome the opportunity to work on your own, but can easily switch gears to work inside a team

  • You love any and all opportunities to over-deliver on your commitments

  • Your past employers would call you a natural go-getter. If you can do better work, you will always rise to the challenge

  • You are inherently compassionate and believe that most people are doing the very best they can

  • You jump at the chance to grow, both professionally and personally


This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

 

Compensation

  $20-$25 per hour based on experience


Community Influencer Team Perks

Our small team is full of talented and motivated rock stars who love logging in for work. But these perks help a little too...

  • Generous Base Pay + Commissions (when you lead someone to a sale)

  • 6 Weeks Paid Time Off

  • 8 Paid, Company Observed US Holidays

  • Never work on your birthday!!!

  • Amazing Health Insurance 

  • Work From Wherever

  • Alternate Work Schedule

  • Pre-approved education allowance

  • Performance Bonuses 

  • Team events at amazing locations

We will be considering candidates for this virtual contract to hire opportunity who live in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Mississippi, Missouri, New Mexico, North Dakota, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Vermont, Wyoming.

If you want to step into a role with a ton of potential, like to dig in and get stuff done and have an entrepreneurial spirit, this is the role for you! We’re so excited for you and wish you the best of luck!

 

Thank You

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  • Location
    Remote, California
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    $20-$25 per hour based on experience